USCIS Has Begun Implementing Its New Interactive Voice Response Telephone System

USCIS Has Begun Implementing Its New Interactive Voice Response Telephone System

Recently, USCIS has announced that it will be implementing a new interactive voice response telephone system for all English and Spanish calls to the USCIS Contact Center. The new IVR system is designed to personalize the individual’s experience by allowing them to do the following:

  • Receive links for forms and information by text or email
  • Provide real-time feedback via an optional survey
  • Speak to the system instead of selecting keypad options, something that should help streamline the process for those calling for specific reasons

The new system is not to be implemented all at once; instead, it will be carried out in phases. Therefore, if you call a short time from now, there is a chance that you will not interact with the new IVR system right away. However, the system is expected to go fully operational relatively quickly. Once it is, USCIS Contact Center will become even more efficient, and those calling will have a wider array of services options to choose from. The new move is expected to decrease the amount of time you may spend on the phone while repeating yourself due to your dialect, accent, or background noise on your end. Finally, you should note that despite the change, the Contact Center’s toll-free numbers will remain the same. Hours for live assistance will also remain the same.

For any additional questions about your immigration status, please do not hesitate to give our experienced Wisconsin immigration attorneys a call today. We are ready to help you through every step of the process ahead.

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John Sesini is an experienced immigration attorney with offices in Green Bay and Milwaukee Wisconsin. Our firm understands what is at stake when it comes to immigration law matters, which is why If you have any questions, you should not hesitate to contact the Sesini Law Group, S.C., and schedule your initial consultation with our firm today.

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